Apr 18, 2010

Prepare wit Plan-do-chech-act (PDCA)

•    Also called Deming Cycle
•    Continuous process to achieve  better quality products and services, and to improve the process that delivers them
•    Business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirement
•    Business processes should be placed in a continuous feedback loop so that managers can identify and change the parts of the process that needs improvements
When to Use
•    When starting a new improvement project
•    When developing a new or improved design of a process, product or service
•    When defining a repetitive work process
•    When planning data collection and analysis in order to verify and prioritize problems or root causes
•    When implementing or negotiating any change
•    PLAN: Design or revise business process components to improve results
•    DO: Implement the plan and measure its performance
•    CHECK: Asses the measurements an report the results to decision makers
•    ACT: Decide on changes needed to improve the process

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