• Also called Deming Cycle
• Continuous process to achieve better quality products and services, and to improve the process that delivers them
• Business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirement
• Business processes should be placed in a continuous feedback loop so that managers can identify and change the parts of the process that needs improvements
When to Use
• When starting a new improvement project
• When developing a new or improved design of a process, product or service
• When defining a repetitive work process
• When planning data collection and analysis in order to verify and prioritize problems or root causes
• When implementing or negotiating any change
• PLAN: Design or revise business process components to improve results
• DO: Implement the plan and measure its performance
• CHECK: Asses the measurements an report the results to decision makers
• ACT: Decide on changes needed to improve the process
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