Do Not Criticize

Questions that begin with the worlds why and who are very threatening. They suggest placing blame on someone. Questions like the following immediately provoke a defends mechanism, Why did these happen, who were there, who was working that day, why are you late, why is this not done, why is their an error in this report, why weren’t you able to finest? Restate questions that start with what and how. Initiate root cause analysis and understanding of the issue in a none threatening way to gather information. Employ positive connotation in investigative questioning, rather that up front assumption of blame. Ask questions such as how did these occur, how can we improve on you performance, what cause these to happen every time the equipments run, what were the reasons for the delay? It is important to learn how to give and accept criticism. Those who take criticism negatively become defensive, even lash out at people. As a result people feel discourage, and may refrain from contributing opinions again. Taking criticism positively creates room  for improvement and continuous learning, to do better in the future. Sharing feedback among one another allows a broader perspective. You uncover blind spots that you may not have seen. An impartial observers’ point of view can you work on improving skills, processes, attitudes, efficiency and productivity, especially if there is a positive reciprocity regarding constructive criticisms.